Resident Experience & Leasing Specialist

tcbinc; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

PTO accruals

401(b) retirement plan

Life & Disability Insurance

Transit/ Parking benefits

Job summary

The Community Builders, Inc. in Chicago seeks a Resident Specialist to deliver superior customer service to residents and prospects while showing and leasing apartments and supporting maintenance and administrative tasks.

You will handle applications, pre-qualify prospects, coordinate maintenance requests, and participate in community engagement activities. Five days in office weekly; strong MS Office and Yardi skills preferred.

Qualifications

• Excellent customer service, verbal and written communication (English) skills.
• Ability to type at least 35 wpm.
• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
• Proficiency with Microsoft Office including Word, Excel and MS Outlook.

Responsibilities

• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects in accordance with the company procedures and housing requirements
• Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Manage rental payment process.
• Prepare recertification and lease renewals, and enter data into tracking system.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Conduct market surveys and shop competitive communities.
• General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for staff office, phones, parking and office keys.
• Code and process invoices and research discrepancies as needed.

Skills

Customer Service

Typing 35 wpm

Office systems

Microsoft Office

Education

High School Diploma or GED

Tools

Yardi

Job description

The Community Builders, Inc. in Chicago seeks a Resident Specialist to deliver superior customer service to residents and prospects while showing and leasing apartments and supporting maintenance and administrative tasks.

You will handle applications, pre-qualify prospects, coordinate maintenance requests, and participate in community engagement activities. Five days in office weekly; strong MS Office and Yardi skills preferred.