Resident Experience & Leasing Manager - Single-Family Homes

American Homes 4 Rent, L.P.; Houston (TX); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

Paid holidays

PTO accrual up to 120 hours/year

Job summary

American Homes 4 Rent, L.P. in Houston seeks a dedicated Resident Manager to oversee a portfolio of single-family homes. You will ensure a superior resident experience, resolve issues promptly, and drive lease activity across the market.

Key responsibilities include fostering resident relationships, handling move-ins/outs, enforcing leases, and coordinating with maintenance and compliance teams while adhering to state laws and company policies.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Job description

American Homes 4 Rent, L.P. in Houston seeks a dedicated Resident Manager to oversee a portfolio of single-family homes. You will ensure a superior resident experience, resolve issues promptly, and drive lease activity across the market.

Key responsibilities include fostering resident relationships, handling move-ins/outs, enforcing leases, and coordinating with maintenance and compliance teams while adhering to state laws and company policies.