Resident Experience & Leasing Leader

Prime Group; California; Presencial; USD 34.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical, dental & vision

Paid time off + holidays + floating

Paid parental leave

401(k) with potential company match

Tuition reimbursement

Housing discounts at Prime-managed

Descripción de la vacante

Prime Residential in California is seeking an Assistant Community Director to support the Community Director in daily operations, revenue management, and resident relations across our properties. You will lead a team, handle move-in/out processes, renewals, and escalations, while driving occupancy and service excellence.

The role emphasizes strong communication, financial acumen, and adherence to fair housing and local regulations, with a focus on delivering exceptional resident experiences.

Formación

• Minimum 3+ years in property management or related field.
• 2+ years supervising teams and coordinating multifamily operations.
• Knowledge of fair housing, landlord/tenant laws, and applicable regulations.
• Strong leadership, strategic thinking, and guest relations skills.
• Valid driver's license and reliable transportation.

Responsabilidades

• Collect rent and ancillary charges.
• Manage delinquency, balance due letters, non-payment notices, and pre-legal proceedings.
• Update resident files with delinquency/collection notes.
• Coordinate with legal/risk on eviction files.
• Track and grow resident satisfaction and retention goals.
• Leasing: conduct unit tours, pre-qualify candidates, and complete move-in inspections.
• Stay current on market conditions and track leasing goals.
• Recommend incentives and train leasing associates.
• Greet and qualify prospects, present community amenities, and solicit reviews.
• Respond to inquiries with professionalism and confidence.
• Address and resolve resident concerns, escalating as necessary.
• Participate in renewal programs and propose ideas to improve resident satisfaction.
• Prepare and distribute resident communications.
• Update activity reports on notices to vacate, vacancy, leases, cancellations, transfers, and renewals.
• Establish a weekly “hot-sheet” for target units.
• Ensure error-free lease paperwork and compliance with community policies.
• Adhere to all relevant laws and company policies.

Conocimientos

Property management

Leadership

Customer service

Communication

Financial acumen

Team collaboration

Descripción del empleo

Prime Residential in California is seeking an Assistant Community Director to support the Community Director in daily operations, revenue management, and resident relations across our properties. You will lead a team, handle move-in/out processes, renewals, and escalations, while driving occupancy and service excellence.

The role emphasizes strong communication, financial acumen, and adherence to fair housing and local regulations, with a focus on delivering exceptional resident experiences.