Resident Experience & Leasing Leader

Prime Residential; San Diego (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO + holidays

Paid parental leave

401(k) plan

Tuition reimbursement

Housing discounts

Job summary

Prime Residential in San Diego is seeking an Assistant Community Director to help lead our onsite team. You will assist the Community Director with daily operations, handle move-ins, renewals, resident relations, and ensure high occupancy and satisfaction across Harborview.

The role requires 3+ years in property management, 2+ years supervising staff, knowledge of landlord-tenant laws, and strong financial and customer service skills.

Qualifications

• 3+ years of property management experience.
• 2+ years of supervisory experience.
• Knowledge of employment, fair housing, and landlord/tenant laws.
• Demonstrated leadership, strategic thinking, and team-building skills.
• Strong financial, marketing, and customer service expertise.
• Valid driver’s license for operating community vehicles.

Responsibilities

• Collect rent and ancillary charges.
• Manage delinquency, balance due letters, non-payment notices, and pre-legal proceedings.
• Update resident files with delinquency/collection notes.
• Coordinate with legal/risk on eviction files.
• Track and grow resident satisfaction and retention goals.
• Leasing: conduct unit tours, pre-qualify candidates, and complete move-in inspections.
• Stay current on market conditions and track leasing goals.
• Recommend incentives and train leasing associates.
• Greet and qualify prospects, present community amenities, and solicit reviews.
• Respond to inquiries with professionalism and confidence.
• Address and resolve resident concerns, escalating as necessary.
• Participate in renewal programs and propose ideas to improve resident satisfaction.
• Prepare and distribute resident communications.
• Update activity reports on notices to vacate, vacancy, leases, cancellations, transfers, and renewals.
• Establish a weekly "hot-sheet" for target units.
• Ensure error-free lease paperwork and compliance with community policies.
• Adhere to all relevant laws and company policies.

Skills

Customer service

Leadership

Communication

Problem solving

Financial acumen

Job description

Prime Residential in San Diego is seeking an Assistant Community Director to help lead our onsite team. You will assist the Community Director with daily operations, handle move-ins, renewals, resident relations, and ensure high occupancy and satisfaction across Harborview.

The role requires 3+ years in property management, 2+ years supervising staff, knowledge of landlord-tenant laws, and strong financial and customer service skills.