Resident Experience & Leasing Lead

Keller Executive Search; Bowie (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base compensation

Incentive-based on performance

Health and wellness benefits

Paid time off

Retirement savings plan

Mileage reimbursement for travel

Career advancement opportunities

Job summary

Keller Executive Search is seeking a Resident Experience & Leasing Manager to enhance occupancy and the leasing journey across multiple manufactured housing communities in Maryland. You will lead leasing practices, manage resident communications, and support site teams with CRM-driven leasing activities.

The role emphasizes converting inquiries, improving resident experience, and reporting performance metrics to leadership.

Qualifications

• 4+ years of leasing, residential property management, customer experience, or related experience.
• Demonstrated ability to improve customer or resident service processes.
• Strong communication skills and a professional, service-oriented approach.
• Experience working with leasing, CRM, property management, or customer-management systems.
• Ability to review performance data and identify practical opportunities for improvement.
• Strong organizational skills and attention to follow-through.

Responsibilities

• Develop consistent leasing practices across assigned manufactured housing communities.
• Monitor inquiries, applications, occupancy, move-ins, renewals, and retention trends.
• Support community teams in responding to prospective resident inquiries.
• Review leasing activity and identify opportunities to improve conversion and occupancy.
• Establish standards for resident communication throughout leasing/move-in.
• Assist managers with complex resident service matters as needed.
• Coordinate resident feedback initiatives and recurring service concerns.
• Develop leasing resources, templates, and materials for teams.
• Work with marketing to present available homes accurately.
• Track leasing and resident experience metrics and report to leadership.

Skills

Leasing

Customer experience

CRM systems

Communication

Property operations

Tools

CRM software

Job description

Keller Executive Search is seeking a Resident Experience & Leasing Manager to enhance occupancy and the leasing journey across multiple manufactured housing communities in Maryland. You will lead leasing practices, manage resident communications, and support site teams with CRM-driven leasing activities.

The role emphasizes converting inquiries, improving resident experience, and reporting performance metrics to leadership.