Resident Experience & Leasing Coordinator

RPM Living; Temple (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Weekly pay for onsite associates

Comprehensive healthcare

Employee assistance program

Critical illness/hospital indemnity/AD

401(k) with company match

Professional development and career成长

DEIB and ERG

Paid time off and floating holidays

Discounted perks

Job summary

RPM Living is seeking an Assistant Community Manager to greet prospects, process applications, manage leases and renewals, and handle rent collections on-site. The role requires strong communication, customer service experience, and familiarity with property management systems.

The position emphasizes Fair Housing compliance, resident satisfaction, and market outreach to boost occupancy and visibility of the community.

Qualifications

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred.
• Microsoft Office Suite, Project Management.

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status.
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagementCompletes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner.

Skills

Customer service

Leasing

Education

High school diploma or GED

Tools

Microsoft Office

Project Management

Job description

RPM Living is seeking an Assistant Community Manager to greet prospects, process applications, manage leases and renewals, and handle rent collections on-site. The role requires strong communication, customer service experience, and familiarity with property management systems.

The position emphasizes Fair Housing compliance, resident satisfaction, and market outreach to boost occupancy and visibility of the community.