Resident Experience & Leasing Consultant

Valiant Residential; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Valiant Residential in Fort Worth, TX is seeking a Leasing Consultant to drive leasing, retention, and occupancy while delivering exceptional customer service to visitors, prospects, and residents. In this role you will greet prospects, prepare move-in packages, process applications in the Yardi system, and support the community team.

Strong English communication and a positive attitude are essential. Fair Housing compliance, Spanish language helpful, and a willingness to obtain certification

Qualifications

• Experience in working with the public and/or sales.
• Strong verbal and written communication in English; Spanish is a plus.
• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Two years of previous customer service experience.
• Proficient with MS Office and Yardi System.

Responsibilities

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Prepare move-in packages and lease paperwork.
• Record all telephone and in-person visits on appropriate reports; file guest cards and maintain per procedures.
• Inspect models and available units; communicate service needs to Community Manager.
• Have prospect complete the application and secure a deposit per procedures and Fair Housing requirements.
• Update the availability report and process applications for approval (credit check, rental history, etc.).
• Assist in monitoring renewals; distribute and follow up on renewal notices.
• Monitor advertising effectiveness and gather information about market competition.
• Represent the company professionally at all times.
• Accept rental payments and remit to Assistant Community Manager.
• Type lease, input information in Yardi, and obtain signatures with Community Manager review.
• Assist management with other tasks and consistently implement community policies.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Education

Fair Housing Certification

Tools

MS Office

Yardi System

Job description

Valiant Residential in Fort Worth, TX is seeking a Leasing Consultant to drive leasing, retention, and occupancy while delivering exceptional customer service to visitors, prospects, and residents. In this role you will greet prospects, prepare move-in packages, process applications in the Yardi system, and support the community team.

Strong English communication and a positive attitude are essential. Fair Housing compliance, Spanish language helpful, and a willingness to obtain certification