Leasing & Resident Experience Specialist

Valiant Residential; Grand Prairie (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Free health insurance options

401(k) matching

Job summary

Valiant Residential is seeking a Leasing Consultant in Grand Prairie, TX to manage leasing, retention, and occupancy while delivering exceptional customer service. You will interact with visitors, prospects, and residents to promote satisfaction and drive occupancy.

We value a bold, collaborative spirit and offer competitive compensation, comprehensive benefits, and growth opportunities as part of a team dedicated to excellence.

Qualifications

• Experience in working with the public and/or sales.
• Strong verbal and written communication skills in English; bilingual in Spanish is a plus.
• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Two years of customer service experience.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards).
• Prepare move-in packages and lease paperwork.
• Record all telephone and in-person visits on appropriate reports and manage guest cards.
• Inspect models and available units; communicate service needs to the Community Manager.
• Have the prospect complete the application and secure a deposit per procedures and Fair Housing requirements.
• Update the availability report and process applications for approval (credit check, rental history).
• Assist in monitoring renewals and follow up on renewal notices.
• Monitor advertising effectiveness and gather market competition information.
• Represent the company professionally at all times.
• Accept rental payments and remit to the Assistant Community Manager.
• Input information on the Yardi System and obtain signatures after review with the Community Manager.
• Assist the management team with other tasks as required.
• Consistently implement community policies.

Skills

Verbal communication

Written communication

Bilingual Spanish

Customer service

Tools

Yardi system

Microsoft Office

Job description

Valiant Residential is seeking a Leasing Consultant in Grand Prairie, TX to manage leasing, retention, and occupancy while delivering exceptional customer service. You will interact with visitors, prospects, and residents to promote satisfaction and drive occupancy.

We value a bold, collaborative spirit and offer competitive compensation, comprehensive benefits, and growth opportunities as part of a team dedicated to excellence.