Resident Experience Leader

Bozzuto; Los Angeles (CA); Vor Ort; USD 51.000 - 55.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Health & wellness benefits

Paid time off

401k with company match

Tuition reimbursement

Employee resource groups

Zusammenfassung

Bozzuto is seeking an Executive Concierge in Los Angeles to lead the resident services team and deliver exceptional experiences for residents and prospects. You will build relationships, manage events, and ensure a positive, home-like environment throughout the community.

Ideal candidates bring 2+ years in hospitality or related fields, strong communication, a polished appearance, and comfort with social media to engage residents and market the property. Weekend/evening coverage may be required.

Qualifikationen

• 2+ years' experience in a hospitality, retail, travel or hotel environment.
• Proficient in leveraging social media platforms such as Facebook and Instagram.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer's needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!).

Aufgaben

• Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
• Coaching, mentoring and providing training to other members of the resident services team
• Solving problems and providing timely assistance to residents and prospects with care
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Kenntnisse

Hospitality experience

Communication skills

Social engagement

Professional appearance

Customer-focused

Detail-oriented

Team leadership

Tools

Social media platforms

Jobbeschreibung

Bozzuto is seeking an Executive Concierge in Los Angeles to lead the resident services team and deliver exceptional experiences for residents and prospects. You will build relationships, manage events, and ensure a positive, home-like environment throughout the community.

Ideal candidates bring 2+ years in hospitality or related fields, strong communication, a polished appearance, and comfort with social media to engage residents and market the property. Weekend/evening coverage may be required.