Resident Experience Concierge | Community & Events

Bozzuto; Pittsburgh (Allegheny County); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off

Job summary

Bozzuto is seeking a Resident Experience Associate to greet prospects and residents, building relationships and creating a welcoming home atmosphere across our communities.

You will convert leads, coordinate tours with the leasing team, solve problems, and organize events to foster a strong sense of community. The role requires 2+ years in hospitality or related fields and superb communication skills.

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
• Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
• Solving problems and providing timely assistance to residents and prospects with care
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift
• A willingness to obtain a leasing license within your first 90 days of employment

Skills

Communication skills

Customer-focused

Attention to detail

Professional appearance

Job description

Bozzuto is seeking a Resident Experience Associate to greet prospects and residents, building relationships and creating a welcoming home atmosphere across our communities.

You will convert leads, coordinate tours with the leasing team, solve problems, and organize events to foster a strong sense of community. The role requires 2+ years in hospitality or related fields and superb communication skills.