Executive Concierge & Community Experience Lead

Bozzuto; Portland (OR); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

Paid leave

Retirement planning

Tuition reimbursement

A place you belong

Job summary

Bozzuto is seeking an Executive Concierge in Portland to lead and deliver outstanding resident services. You will create memorable first impressions, personalize interactions, and build lasting relationships with residents and prospects.

The role emphasizes team leadership, coaching, event planning, and active participation in social media to promote the community. A 2+ year hospitality background, strong communication, and a neat appearance are essential.

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Proficient in leveraging social media platforms such as Facebook and Instagram, and a passion to create and deliver engaging and distinctive content.
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Schedule: Wednesday-Sunday 7:00 AM- 3:00 PM
• Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
• Coaching, mentoring and providing training to other members of the resident services team
• Solving problems and providing timely assistance to residents and prospects with care
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media

Skills

Hospitality experience

Social media usage

Communication skills

Professional appearance

Software proficiency

Attention to detail

Customer focus

Lifting up to 25 pounds

Content creation passion

Job description

Bozzuto is seeking an Executive Concierge in Portland to lead and deliver outstanding resident services. You will create memorable first impressions, personalize interactions, and build lasting relationships with residents and prospects.

The role emphasizes team leadership, coaching, event planning, and active participation in social media to promote the community. A 2+ year hospitality background, strong communication, and a neat appearance are essential.