Resident Concierge & Community Experience Lead (Miami)

Bozzuto; Miami (FL); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off

Retirement planning (401k with company

Tuition reimbursement

Inclusive culture and belonging

Job summary

Bozzuto is hiring a Full Time Resident Concierge in Miami, FL. You will welcome residents and prospects, build relationships, and ensure a consistently stellar first impression while coordinating events and managing daily operations on-site.

The role requires 2+ years in hospitality or related fields, excellent communication, a sharp professional appearance, and proficiency with software tools. The position includes weekend/evening shifts and contributes to a supportive community culture.

Qualifications

• 2+ years’ experience in hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• Sharp professional appearance.
• Competent with various software, apps and computer programs.
• Eye for detail and anticipating customer needs.
• Customer-focused mentality.
• Ability to lift up to 25 pounds.

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care.
• Event planning—executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.

Skills

Hospitality experience

Excellent communication

Professional appearance

Tech proficient

Customer-focused

Tools

Software apps

Job description

Bozzuto is hiring a Full Time Resident Concierge in Miami, FL. You will welcome residents and prospects, build relationships, and ensure a consistently stellar first impression while coordinating events and managing daily operations on-site.

The role requires 2+ years in hospitality or related fields, excellent communication, a sharp professional appearance, and proficiency with software tools. The position includes weekend/evening shifts and contributes to a supportive community culture.