Executive Concierge & Community Experience Lead

Bozzuto; Alexandria (VA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

Paid time off

401k with company match

Tuition reimbursement

Diversity and employee resource groups

Job summary

Bozzuto in Alexandria, VA is seeking an Executive Concierge (Mon-Fri, 7am-3pm) to lead the resident services team and create exceptional first impressions for residents and prospects.

You will coach and mentor staff, coordinate events, manage front desk operations, and ensure a consistently caring, home-like experience across the community. Competitive benefits and growth opportunities accompany this role.

Qualifications

• 2+ years’ experience in hospitality, retail, travel or hotel.
• Proficient with social media platforms such as Facebook and Instagram.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
• Coaching, mentoring and providing training to other members of the resident services team
• Solving problems and providing timely assistance to residents and prospects with care
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Skills

Hospitality experience

Social media proficiency

Communication skills

Professional appearance

Software proficiency

Attention to detail

Customer-focused

Lifts up to 25 pounds

Job description

Bozzuto in Alexandria, VA is seeking an Executive Concierge (Mon-Fri, 7am-3pm) to lead the resident services team and create exceptional first impressions for residents and prospects.

You will coach and mentor staff, coordinate events, manage front desk operations, and ensure a consistently caring, home-like experience across the community. Competitive benefits and growth opportunities accompany this role.