Weekend Evening Resident Experience Concierge

Bozzuto; Chicago (IL); On-site; USD 30,000 - 31,000; Full time

Job summary

Bozzuto is seeking a Weekend Evening Resident Experience Associate (Sat-Sun, 3PM-11PM) to greet prospects and residents, build relationships, and ensure an exceptional living experience. You will convert leads, coordinate tours with leasing, resolve issues, plan engaging events, and foster community loyalty.

Ideal candidates have 2+ years in hospitality or related fields, excellent communication, a professional appearance, and proficiency with common software.

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Converting leads into community tours by following up with all prospects and providing helpful information about the community and neighborhood.
• Coordinating tours of the community with the leasing team to achieve occupancy goals.
• Solve problems and provide timely assistance to residents and prospects with care.
• Plan and execute meaningful events and activities that engage residents and foster a sense of community.
• Build brand loyalty and achieve resident retention through a consistently positive experience.
• Generate awareness and excitement via social media.
• Encourage satisfied customers to write reviews on social networks.
• Maintain organized front desk logs, package rooms, club room reservations and freight elevators.
• Work weekends or evenings according to shift requirements.

Skills

Hospitality experience

Customer service

Communication skills

Professional appearance

Tech literacy

Tools

CRM software

Property management software

Job description

Bozzuto is seeking a Weekend Evening Resident Experience Associate (Sat-Sun, 3PM-11PM) to greet prospects and residents, build relationships, and ensure an exceptional living experience. You will convert leads, coordinate tours with leasing, resolve issues, plan engaging events, and foster community loyalty.

Ideal candidates have 2+ years in hospitality or related fields, excellent communication, a professional appearance, and proficiency with common software.