Evening Concierge & Community Experience Lead

Bozzuto; Boston (MA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Bozzuto in Boston is seeking an Evening Concierge for Monday–Friday, 3-11pm. You are the first greeting for residents and prospects, creating stellar first impressions and building lasting relationships as you personalize every interaction.

You will solve residents' and guests' needs, plan events, manage front desk operations, and promote a positive community experience. The role requires 2+ years in hospitality or related fields, strong communication, and a professional appearance.

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Skills

Hospitality experience

Communication skills

Professional appearance

Customer-focused

Ability to lift 25 lbs

Job description

Bozzuto in Boston is seeking an Evening Concierge for Monday–Friday, 3-11pm. You are the first greeting for residents and prospects, creating stellar first impressions and building lasting relationships as you personalize every interaction.

You will solve residents' and guests' needs, plan events, manage front desk operations, and promote a positive community experience. The role requires 2+ years in hospitality or related fields, strong communication, and a professional appearance.