Assistant Property Manager

smcinternalcareers; Maryland; On-site; USD 45,000 - 75,000; Full time

Job summary

Southern Management is seeking a capable operations assistant to support the property manager in daily community operations. You will participate in leasing, maintenance coordination, administrative duties, and bookkeeping while helping drive resident engagement and a positive team culture.

The role emphasizes leadership, compliance with company policies, and collaboration across marketing, sales, and operations to deliver exceptional experiences to residents and staff.

Qualifications

• Excellent written and verbal communication skills.
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Responsibilities

• Assist the property manager in overall operations of the community.
• Support leasing, maintenance coordination, administrative tasks, and bookkeeping/collections as needed.
• Foster positive workplace culture and support resident engagement initiatives.
• Lead, coach, and motivate team members to deliver high-quality service.
• Ensure compliance with Southern Management policies and internal quality control standards.
• Assist in annual budgeting and community plans.
• Manage day-to-day on-site operations and marketing/sales efforts.
• Respond to emergencies and stay informed on industry trends.
• Contribute to community/company engagement efforts and perform other duties as assigned.

Skills

Communication

Customer service

Leadership

Organization

Adaptability

MS Word & Excel

Legal knowledge

Yardi software

Education

The Southern Difference Institute or equivalent (education/experience)

3 years experience in customer service, sales, marketing, or real estate

Tools

Yardi

Job description

Assist with daily on-site operations, including leasing activities, maintenance coordination, administrative support and bookkeeping/collections.
Foster a positive workplace culture while supporting resident engagement initiatives and community/building efforts.Monday-Friday, one Saturday/Month

WHAT WE ARE LOOKING FOR:

This position is responsible for assisting the property manager in the overall operations of the
community, development of the team, and maintaining community compliance with all
policies, procedures, and internal quality control standards. Through dynamic leadership you
will be tasked with creating extraordinary experiences for customers and team members.

WHAT WE EXPECT FROM YOU:

• Encourage and build positive relationships with team members, customers, and
  vendors
• Create valuable experiences by providing high levels of customer service to all
  customers and team members
• Assist in hiring, training, coaching, counseling and managing of team
• Ensure Southern Management policies, procedures, and internal quality control
  standards are upheld at all times
• Demonstrate behaviors that cultivate a positive work culture and align with Southern
  Management's mission, vision, and values
• Assist in preparation of annual budget and community plans
• Assist in management of all day-to-day operations on-site
• Support all marketing and sales efforts
• Perform leasing, service coordination, administrative, bookkeeping and collection
  duties, as necessary
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Excellent interpersonal skills
• Adaptability and flexibility in fast paced environments
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• Graduation from The Southern Difference Institute or equivalent combination of
  education and property management experience
• Three years of experience in customer service, sales, marketing, or real estate