Property Operations & Guest Experience Lead

smcexternalcareers; Alexandria (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

smcexternalcareers seeks a property operations professional to assist the property manager in day-to-day operations, team development, and maintaining community compliance with policies and quality standards. You will help create extraordinary experiences for customers and team members.

Expect emphasis on leadership, customer service, budgeting support, leasing coordination, and marketing/sales collaboration. On-site duties, emergency response, and industry-trend awareness are essential.

Qualifications

• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Ability to lead, coach, and motivate teams.
• High-level critical thinking and problem-solving abilities.
• Knowledge of current applicable laws.
• Strong organizational skills and attention to detail.
• Excellent interpersonal skills and adaptability in fast-paced environments.
• Proficiency with MS Word and Excel; Yardi experience is a plus.
• Graduation or equivalent experience in property management.

Responsibilities

• Assist in hiring, training, coaching and managing the team.
• Ensure policies and quality control standards are upheld.
• Support budgeting and community plans preparation.
• Oversee day-to-day on-site operations and leasing tasks.
• Support marketing and sales efforts and perform related duties.
• Respond to emergencies and stay current with industry trends.
• Engage with customers, team members, and vendors to create great experiences.
• Contribute to community engagement and broader company initiatives.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Problem solving

Adaptability

Organizational skills

Attention to detail

Experience with Microsoft Word

Experience with Microsoft Excel

Education

Graduation from The Southern Difference Institute or equivalent

Tools

Microsoft Word

Microsoft Excel

Yardi

Job description

smcexternalcareers seeks a property operations professional to assist the property manager in day-to-day operations, team development, and maintaining community compliance with policies and quality standards. You will help create extraordinary experiences for customers and team members.

Expect emphasis on leadership, customer service, budgeting support, leasing coordination, and marketing/sales collaboration. On-site duties, emergency response, and industry-trend awareness are essential.