Resident Experience Lead — Onsite Community & Operations

Rose Associates Inc.; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive pay

Full benefits

Job summary

Rose Associates Inc. is seeking a dedicated Assistant Community Manager to support day-to-day operations, resident relations, and administrative tasks across our multifamily communities in New York.

You will assist the Community Manager, address resident needs, and help manage communications and reports. The role requires strong coordination with ownership and staff, a customer-focused approach, and comfort with on-site responsibilities including move-ins/outs, renewals, and lease

Qualifications

• Bachelor’s degree in business, marketing, real estate, or finance is preferred.
• Minimum of 3 years of multifamily leasing and/or assistant community management experience.
• Proficiency in navigating computers and community management software, including Microsoft Office,iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
• Technical knowledge of building operations and maintenance.
• Understanding of marketing trends, budgeting, and reporting.
• Valid NYS real estate license or ability to obtain one within the first 120 days of employment.
• Work authorization (required).
• Must be available to work weekends (Saturdays and Sundays).

Responsibilities

• Address resident requests, complaints, and inquiries in line with contractual obligations and standards.
• Liaise between ownership and residents, including drafting and distributing resident communications.
• Foster positive relationships among residents, management, and building staff.
• Assist in analyzing income and expense patterns, budget forecasting, code and process accounts payable and receivable, file compliance paperwork, and maintain office files.
• Manage office supplies inventory and monitor storage, bicycle, and fitness agreements for compliance. Prepare monthly reports, ensuring delinquency is below 0.5% of GPR.
• Assist in regular community inspections, coordinate Move In/Move Out schedule, collect insurance certificates, and process Move Out Reports and security deposit refunds.
• Assist with data entry in the online work order system and support Resident Manager with post-move out walk-throughs.
• Collaborate with property management and maintenance on renovations orCapExprojects,obtainvendor estimatesand review contracts,providerecommendations formodificationsand coordinate vendors for repairs as necessary.
• Conduct leasing demonstrations, monitor and maintain new and renewal leases to include optimal renewal rates, process lease administration paperwork, and enter information into property management systems.
• Assist in the lease enforcement process, including reviewing applications, conducting inspections, and ensuring notice requirements.
• Maintain competitive marketplace intelligence to contribute to sales, marketing, and operational initiatives for budgeted occupancy and customer retention goals.
• Supervise programs for resident retention and collaborate with internal departments.
• Be available for after-hours emergencies, ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork.
• Must be present on-site and be able to move throughout the building to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
• Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
• Position may be required to perform duties outside their normal responsibilities as needed.

Education

Bachelor’s degree in business, marketing, real estate, or finance

Tools

Microsoft Office

iLuvLeasing

On-Site

Elise AI

RentCafe

Yardi

Job description

Rose Associates Inc. is seeking a dedicated Assistant Community Manager to support day-to-day operations, resident relations, and administrative tasks across our multifamily communities in New York.

You will assist the Community Manager, address resident needs, and help manage communications and reports. The role requires strong coordination with ownership and staff, a customer-focused approach, and comfort with on-site responsibilities including move-ins/outs, renewals, and lease