Assistant Community Manager - Resident Experience

Rose Associates Inc.; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Rose Associates Inc. in New York City seeks an Assistant Community Manager for multifamily properties to support the Community Manager in daily operations, resident relations, and administrative tasks.

The role requires a 3+ year background in multifamily leasing or assistant management, proficiency with Yardi, RentCafe, and Microsoft Office, and a NY State real estate license or ability to obtain within 120 days. Weekend availability and on-site presence are required.

Qualifications

• Bachelor's degree in business, marketing, real estate, or finance.
• Minimum of 3 years of multifamily leasing and/or assistant community management experience.
• Proficiency with management software including Microsoft Office, Yardi, RentCafe.
• Valid NYS real estate license or ability to obtain within 120 days of hire.
• Willingness to work weekends (Saturdays and Sundays).

Responsibilities

• Address resident requests, complaints, and inquiries in line with contractual obligations and standards.
• Liaise between ownership and residents, including drafting and distributing resident communications.
• Foster positive relationships among residents, management, and building staff.
• Assist in analyzing income and expense patterns, budget forecasting, and accounts payable/receivable.
• Prepare monthly reports and ensure delinquency below 0.5% of GPR.
• Coordinate Move In/Move Out, collect insurance certificates, and process refunds.
• Support data entry in the online work order system and post-move out walk-throughs.
• Collaborate with property management on renovations or CapEx projects and review vendor contracts.
• Conduct leasing demonstrations, monitor renewals, and input information into PMS.
• Maintain marketplace intelligence for occupancy and retention goals.
• Supervise resident retention programs and work with internal teams.
• Be available for after-hours emergencies and ensure insurance requirements are met.

Skills

Customer service

Communication

Organization

On-site presence

Education

Bachelor’s degree in business/marketing/real estate/finance

Tools

Microsoft Office

Yardi

RentCafe

Elise AI

iLuvLeasing

On-Site

Job description

Rose Associates Inc. in New York City seeks an Assistant Community Manager for multifamily properties to support the Community Manager in daily operations, resident relations, and administrative tasks.

The role requires a 3+ year background in multifamily leasing or assistant management, proficiency with Yardi, RentCafe, and Microsoft Office, and a NY State real estate license or ability to obtain within 120 days. Weekend availability and on-site presence are required.