Resident Experience Lead — Assistant Community Manager

The-Scion-Group; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Job summary

The Scion Group is seeking an Assistant General Manager in Atlanta, GA to lead daily property operations and assist the General Manager in achieving financial and service goals. This role emphasizes strong customer service, team leadership, and effective account management at a bustling student housing community.

Responsibilities include staff development, on-site scheduling, resident relations, and ensuring compliance with policies and codes while maintaining high standards of property

Qualifications

• Exceptional written and verbal communicator.
• Customer-centric mindset and strong service orientation.
• 1+ years’ experience working at living communities/property management.
• Proficient in Property Management Systems (Entrata preferred).

Responsibilities

• Provide leadership and coaching for staff performance and foster a positive and productive team environment.
• Assist with attracting, hiring, retaining and training exceptional team members.
• Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.

Skills

Customer service

Exceptional communication

Leadership

Attention to detail

Time management

Property management knowledge

Tools

Entrata

Job description

The Scion Group is seeking an Assistant General Manager in Atlanta, GA to lead daily property operations and assist the General Manager in achieving financial and service goals. This role emphasizes strong customer service, team leadership, and effective account management at a bustling student housing community.

Responsibilities include staff development, on-site scheduling, resident relations, and ensuring compliance with policies and codes while maintaining high standards of property