Resident Experience & Operations Leader

The Scion Group; Baton Rouge (LA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Job summary

The Scion Group LLC is seeking a General Manager to lead a living community, driving operational performance and revenue growth in a fast-paced, collegiate setting. This role combines business leadership with hands-on management to ensure an exceptional resident experience.

You will oversee staffing, training, safety, and on-site service while achieving NOI targets and maintaining brand integrity across all operations at the assigned property.

Qualifications

• Exceptional written and verbal communicator.
• Keen on strategic agility.
• Sharp business acumen.
• Customer-centric mindset.
• 3+ years’ experience managing living communities and a team of 3+.
• Proficient in Property Management Systems (Entrata preferred).
• Job location is at the assigned property. May be required to travel periodically.
• Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.

Responsibilities

• Attract, hire, retain and train exceptional team members.
• Provide leadership, accountability and coaching for staff performance and foster a positive and productive team environment.
• Proactively succession plan and ensure community operates successfully in your absence.
• Responsible for all onsite staff training and compliance, including Fair Housing, safety, and company policies.
• Accountable for appropriate property staffing at all times, including after hour on-call shifts, being the primary responder.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Engage the Legal department for vendor management, risk management and contract administration matters.
• Proactively plan and execute annual Turnover process to ensure all team members and vendors have clear goals and expectations to meet all deadlines.
• Accountable for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.
• Accountable for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
• Maintain and audit valid building and system permits. Plan and provide oversight for property and vendor inspections.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
• Manage all financial aspects of the property such as preparing annual and capital budgets, managing property expenditures, variance requests, invoice entry, payroll, inventory, collection policies, enhancing NOI, forecasting, meeting revenue targets, and month-end processes.
• Work collaboratively with Property Accounting to prepare monthly financial accounting, reporting, and explanation of variances.
• Forecast and manage financial performance of annual Turnover process including personnel management, overtime hours, and vendor contracts.
• Pro-actively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income.

Skills

Communication skills

Strategic agility

Business acumen

Customer-centric mindset

Team leadership

Tools

Entrata

Job description

The Scion Group LLC is seeking a General Manager to lead a living community, driving operational performance and revenue growth in a fast-paced, collegiate setting. This role combines business leadership with hands-on management to ensure an exceptional resident experience.

You will oversee staffing, training, safety, and on-site service while achieving NOI targets and maintaining brand integrity across all operations at the assigned property.