Resident Experience Director

Elmington; Cleveland (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Bedrock Property Management is seeking a Community Director to lead day-to-day operations, oversee property staff, vendor relations, and leasing performance to ensure resident satisfaction and financial targets.

You will oversee maintenance coordination, financial reporting, and compliance with fair housing standards while representing the company to residents, vendors, and owners. This role requires strong leadership and customer service excellence in a multifamily setting.

Qualifications

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property’s financial performance.
• Effectively manage staff, operations, and financial performance of your community.
• Be the primary representative of Bedrock Property Management to residents, vendors, and employees.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Stewards the financial management of the community by creating, reviewing, and submitting required daily and weekly reports.
• Ensures all team members abide by federal fair housing standards and all other applicable laws.
• Mentors team and staff, inspiring them to give their best each day, while developing their professional skills.
• Provides guidance on company policies and procedures, while communicating company requirements and announcements.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including security systems, cameras, copiers / scanners / printers.
• Maintains complaint and consistent resident files onsite in either electronic and/or hardcopy format, while ensuring all files are cared for with the utmost consideration for confidentiality.
• Ensures property maintenance and work orders are completed to resolve issues in a timely manner.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Trains and supervises onsite staff, in accordance with all company policies and procedures, while modeling our core values in all interactions.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Job description

Bedrock Property Management is seeking a Community Director to lead day-to-day operations, oversee property staff, vendor relations, and leasing performance to ensure resident satisfaction and financial targets.

You will oversee maintenance coordination, financial reporting, and compliance with fair housing standards while representing the company to residents, vendors, and owners. This role requires strong leadership and customer service excellence in a multifamily setting.