Resident Experience Coordinator - Phoenix (Events & Service)

careers-sares-regis; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Rental incentives

Renewal compensation

Bonuses

Rental discounts

Job summary

SRG Residential is seeking a Resident Services Coordinator in Phoenix, AZ. You will greet residents and guests, deliver a personalized experience, and foster ongoing relationships while handling inquiries and concerns with care.

The role requires strong communication, weekend work as needed, and proficiency with Outlook, Excel and Word. A competitive package includes 401(k) match, rental incentives, renewal compensation, and more.

Qualifications

• Pass fair housing exam.
• Excellent customer service experience.
• Ability to communicate effectively (written and verbal).
• Experience with file audits and resident engagement.
• Knowledge of property operations software (Outlook/Excel/Word).

Responsibilities

• Greet prospects, guests and visitors to the community.
• Provide a personalized experience focusing on resident care and convenience.
• Engage with residents and maintain positive relationships.
• Address resident concerns promptly and professionally.
• Coordinate daily, weekly, or monthly community updates via portals and postings.
• Plan and deliver resident events to add value beyond the apartment.
• Identify opportunities to improve resident happiness and service.

Skills

Customer service

Effective communication

Fair housing knowledge

Independent worker

Time management

Tools

Outlook

Excel

Word

Job description

SRG Residential is seeking a Resident Services Coordinator in Phoenix, AZ. You will greet residents and guests, deliver a personalized experience, and foster ongoing relationships while handling inquiries and concerns with care.

The role requires strong communication, weekend work as needed, and proficiency with Outlook, Excel and Word. A competitive package includes 401(k) match, rental incentives, renewal compensation, and more.