Resident Experience Specialist

Essex Property Trust; Hayward (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

Paid parental leave

Annual bonus

Wellness programs

Holidays and PTO

Job summary

Essex Property Trust in Pleasanton, California seeks a Community Relations Representative to act as the primary in-person contact for residents, manage CRM communications, and support community operations. This role emphasizes exceptional customer service, collaboration with the Community Management Team, and on-site engagement five days a week.

Responsibilities include coordinating move-in/move-out, handling resident inquiries, organizing occasional resident events, and ensuring compliance with

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience preferred.
• Proficiency with Microsoft Office and familiarity with property management/CRM software.

Responsibilities

• Serve as the primary in-person contact for residents.
• Manage communications and inquiries via the CRM system.
• Facilitate move-in/move-out processes and required paperwork.
• Maintain knowledge of the community portfolio and operations.
• Support community operations and resident events.

Skills

Customer service

Organizational skills

Time management

Independent and collaborative work

MS Office

CRM familiarity

English proficiency

Smart device usage

Education

High School Diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Essex Property Trust in Pleasanton, California seeks a Community Relations Representative to act as the primary in-person contact for residents, manage CRM communications, and support community operations. This role emphasizes exceptional customer service, collaboration with the Community Management Team, and on-site engagement five days a week.

Responsibilities include coordinating move-in/move-out, handling resident inquiries, organizing occasional resident events, and ensuring compliance with