Resident Experience & Community Relations Lead

Essex Property Trust, Inc.; San Mateo (CA); On-site; USD 91,000 - 109,000; Full time

Benefits offered by this job

Health insurance

401k employer match

Paid parental leave

Housing discount

PTO and paid holidays

Job summary

Essex Property Trust, Inc. is seeking a Community Relations Manager in San Mateo, CA. This role is crucial for delivering exceptional resident experiences by managing resident communications and overseeing a team. Responsibilities include facilitating move-in and move-out processes, coaching for high customer service standards, and ensuring compliance with policies.

A successful candidate will have a background in property management and strong leadership skills, with a commitment to fostering positive resident relationships.

Qualifications

• Minimum of 2 years of property management experience.
• 1-2 years of supervisory experience required.
• Ability to work on-site, five days per week.

Responsibilities

• Oversee a team managing resident communications.
• Ensure smooth move-in and move-out processes.
• Manage compliance with company policies and regulations.

Skills

Customer service

Team management

Communication

Organizational skills

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

CRM software

Job description

Essex Property Trust, Inc. is seeking a Community Relations Manager in San Mateo, CA. This role is crucial for delivering exceptional resident experiences by managing resident communications and overseeing a team. Responsibilities include facilitating move-in and move-out processes, coaching for high customer service standards, and ensuring compliance with policies.

A successful candidate will have a background in property management and strong leadership skills, with a commitment to fostering positive resident relationships.