Resident Experience Coordinator

4rahlp1 American Homes 4 Rent, L.P.; Houston (TX); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement program

9 paid holidays per year

PTO accrual up to 120 hours/year

Job summary

American Homes 4 Rent, LP is seeking a dedicated Resident Coordinator to assist our Resident Managers and Senior Resident Managers with daily market operations. You will support resident communications, processing of lease-related documents, and coordination of tenant transactions while ensuring compliance with state licensing rules.

The role focuses on delivering a superior resident experience, retention initiatives, and accurate deposit recordkeeping.

Qualifications

• High School Diploma/GED required.
• Minimum of three (3) years of high-volume customer service.
• Experience in Call Centers, Dispatch, Real Estate, or Property Management preferred.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Solid relationship management, organizing, and customer service skills.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software is preferred.

Responsibilities

• Deliver an exceptional resident experience at every stage of the resident lifecycle, including move-in, maintenance coordination, and move-out processes, within state licensing restrictions.
• Support the property management team in handling administrative tasks such as resident communications, processing/scanning of mail, ordering paperwork for lease renewals, rental verifications, handling intake of insurance documents, assisting with reporting, and coordinating daily tenant transactions, all within state licensing restrictions.
• Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work-orders, etc.
• Collaborate with Resident Managers, Senior Resident Managers, and Administrative Assistants to ensure accurate and compliant handling of tenant financial transactions.
• Maintain meticulous records and documentation of deposit transactions in accordance with established policies and regulations.
• Communicate effectively with tenants regarding deposit-related inquiries, providing timely and clear information.

Skills

Customer service

Communication

Time management

Conflict resolution

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Property management software

Job description

American Homes 4 Rent, LP is seeking a dedicated Resident Coordinator to assist our Resident Managers and Senior Resident Managers with daily market operations. You will support resident communications, processing of lease-related documents, and coordination of tenant transactions while ensuring compliance with state licensing rules.

The role focuses on delivering a superior resident experience, retention initiatives, and accurate deposit recordkeeping.