Resident Experience Coordinator

American Homes 4 Rent, L.P.; Houston (TX); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company matching

Employee Stock Purchase Plan

Tuition Reimbursement

9 paid holidays

PTO accrual up to 120 hours/year

Job summary

American Homes 4 Rent, L.P. seeks a Resident Coordinator to support Resident Managers and Senior Resident Managers in daily market operations. You will foster positive resident interactions, resolve service issues, process move-outs, and ensure compliance with licensing requirements.

The role emphasizes organization, communication, and accurate deposit/transaction records. You will coordinate mail and lease paperwork, assist with reporting, and help maintain tenant retention through proactive

Qualifications

• High School Diploma/GED required.
• Minimum of three years of high-volume customer service.
• Experience in Call Centers, Dispatch, Real Estate or Property Management preferred.
• Excellent verbal and written communication, problem-solving, time management and conflict resolution skills.
• Intermediate knowledge of Microsoft Office.
• Experience with property management software preferred.

Responsibilities

• Deliver an exceptional resident experience throughout the lifecycle.
• Assist with administrative tasks: resident communications, mail processing, lease renewal paperwork.
• Handle rental verifications, insurance documents intake, and reporting.
• Coordinate daily tenant transactions within license restrictions.
• Support retention initiatives and collaborate with managers and assistants.

Skills

Customer service

Communication

Time management

Conflict resolution

Relationship management

Education

High School Diploma or GED

Tools

Microsoft Office

Property management software

Job description

American Homes 4 Rent, L.P. seeks a Resident Coordinator to support Resident Managers and Senior Resident Managers in daily market operations. You will foster positive resident interactions, resolve service issues, process move-outs, and ensure compliance with licensing requirements.

The role emphasizes organization, communication, and accurate deposit/transaction records. You will coordinate mail and lease paperwork, assist with reporting, and help maintain tenant retention through proactive