Resident Experience Coordinator

Mission Rock Residential, LLC; Charlottesville (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunity

13 paid holidays

Housing discount program

401(k) with company match

Medical, dental, and vision coverage

Disability coverage

Life insurance

Employee Assistance Program (EAP)

Job summary

Mission Rock Residential in Charlottesville, VA is seeking a Customer-focused Resident Services Coordinator to support the property team by coordinating service requests, resident communications, vendor scheduling, and inspections.

You will work with the Service Manager and Property Manager to ensure timely work orders, turns, and accurate records, while maintaining Fair Housing compliance and excellent resident relations.

Qualifications

• 3+ years’ experience in a customer-focused property management support role
• Experience using property management software with Yardi experience preferred
• Ability to comprehend federal Fair Housing laws and any applicable local housing provisions
• Possess a working knowledge of property management leasing, work order, and maintenance processes

Responsibilities

• Maintain compliance with Fair Housing, company policies, resident communication standards, service request procedures, vendor requirements, and confidentiality of resident, vendor, employee, property, and company information
• Support the overall efforts of the service team by coordinating maintenance activities under the guidance of the Service Manager
• Manage all incoming maintenance work orders by utilizing various systems such as email, web, text or phone. Assign the work orders to appropriate technicians, vendors, maintain accurate work order records
• Manage the work order process in property management software from initial input to completion
• Document work order updates and follow up with residents after completion to confirm satisfaction and address any outstanding concerns

Skills

Customer service

Yardi

Tools

Yardi

Job description

Mission Rock Residential in Charlottesville, VA is seeking a Customer-focused Resident Services Coordinator to support the property team by coordinating service requests, resident communications, vendor scheduling, and inspections.

You will work with the Service Manager and Property Manager to ensure timely work orders, turns, and accurate records, while maintaining Fair Housing compliance and excellent resident relations.