Resident Services Specialist

Avenue5 Residential, LLC; Arlington (VA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K contributions matching

Paid holidays including community day

Job summary

Crystal House in Arlington, VA is seeking a friendly Resident Services Coordinator to deliver exceptional customer service to residents and guests, manage the front desk, assist prospects, suppliers, and visitors, and support events and communications.

This full-time role requires coordinating move-ins/move-outs, processing work orders, and maintaining a welcoming property environment while upholding safety standards.

Qualifications

• High school diploma required.
• At least 1 year of customer service experience required.
• 1 year of residential multifamily experience preferred.
• Strong organizational and time-management skills.
• Strong interpersonal skills.
• Proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel).
• Able to read/write/listen and speak English.
• Valid driver’s license with clean record and insurance.

Responsibilities

• Greets and escorts prospective residents to the leasing office.
• Answers calls, schedules appointments, and supports leasing team.
• Provides information and assistance to residents, prospects, suppliers, and visitors.
• Prepares snacks and beverages for residents.
• Receives and delivers packages to residents and staff.
• Maintains supplies and places orders as needed.
• Coordinates resident activities and publishes property communications.
• Assists maintenance with work orders and follows up on completion.
• Inspects safety and cleanliness of buildings and grounds.

Skills

Organizational skills

Time management

Interpersonal skills

English proficiency

Microsoft Office

Driver's license

Education

High school diploma

Customer service experience

Tools

Microsoft Office Suite

Job description

Crystal House in Arlington, VA is seeking a friendly Resident Services Coordinator to deliver exceptional customer service to residents and guests, manage the front desk, assist prospects, suppliers, and visitors, and support events and communications.

This full-time role requires coordinating move-ins/move-outs, processing work orders, and maintaining a welcoming property environment while upholding safety standards.