Resident Experience & Maintenance Coordinator

Friedman Management Company; Lawrence (KS); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Blue Cross Blue Shield health plan

Delta Dental

Vision

Pet Insurance

Company paid life insurance

401(k) Match

Long Term Disability

Continuing education reimbursement

Referral bonuses

Recognition program

Three tier PTO plan

Paid Parental Leave

Training seminars

Friedman Swag

Job summary

Friedman Real Estate is hiring a Resident Services Coordinator to support our maintenance team and enhance the resident experience at The Rockland, Lawrence, KS. You will handle inquiries, track work orders, and coordinate vendor activities to ensure timely resolutions.

The role requires strong customer service, organization, and familiarity with MS Office; Yardi experience is preferred. We offer a supportive team and opportunities for growth in a growing organization.

Qualifications

• High School Diploma or equivalent education required.
• 1–2 years in a customer service oriented role.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Well organized with strong problem-solving skills.
• Experience with Yardi is preferred but not required.

Responsibilities

• Provide accurate information from submittal to completion.
• Prioritize and resolve maintenance issues promptly.
• Place service calls as directed by the manager.
• Log and track work orders using property management software.
• Coordinate maintenance requests for tenants and vendor scheduling.
• Follow up with residents to ensure timely resolution.

Skills

Customer service

Communication skills

Problem solving

Phone etiquette

Education

High School Diploma or equivalent

Tools

Yardi software

MS Office

Job description

Friedman Real Estate is hiring a Resident Services Coordinator to support our maintenance team and enhance the resident experience at The Rockland, Lawrence, KS. You will handle inquiries, track work orders, and coordinate vendor activities to ensure timely resolutions.

The role requires strong customer service, organization, and familiarity with MS Office; Yardi experience is preferred. We offer a supportive team and opportunities for growth in a growing organization.