Resident Experience Coordinator

Hunt Companies, Inc; Honolulu (HI); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Performance bonus

Benefits package

Job summary

Hunt Companies, Inc. seeks a Resident Services Specialist to coordinate resident requests with the property management team and maintain community appearance. You will support marketing efforts and deliver exceptional service to residents, including file maintenance and retention programs.

You will also assist with move‑in/out activities, lease documentation, and inspections, while staying compliant with company policies and government requirements.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred in Business Admin, Property Management, or related field.
• Experience with computers and standard office software (Email, Word, Excel, browsers).
• Sales experience preferred.

Responsibilities

• Serve as the primary contact for all resident inquiries.
• Coordinate and assist with resident requests with the property management team (enter work orders in YARDI).
• Provide high levels of customer service and follow up until issues are resolved.
• Inspect model and vacant homes to ensure readiness for tours.
• Administer move‑in lease documents and home inspections.
• Coordinate notice to vacate, pre‑inspections, move‑outs, and final inspections.
• Monitor rental balances and ensure accuracy of fees in YARDI.
• Maintain community curb appeal and office/amenity appearances.
• Conduct follow‑up calls to ensure timely completion of work orders.
• Support Community Director/Manager and Leasing team as needed.
• Participate in monthly resident retention events.

Skills

Customer service

Communication

Attention to detail

Judgment and discretion

Problem solving

Education

High school diploma or GED

Bachelor’s degree in Business Administration or related discipline

Tools

YARDI

Microsoft Office

Job description

Hunt Companies, Inc. seeks a Resident Services Specialist to coordinate resident requests with the property management team and maintain community appearance. You will support marketing efforts and deliver exceptional service to residents, including file maintenance and retention programs.

You will also assist with move‑in/out activities, lease documentation, and inspections, while staying compliant with company policies and government requirements.