Resident Experience Concierge - Senior Living

Cogir Real Estate, LP; Potomac (MD); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Pay on Demand

Health, Dental, Vision, and Life保险

Paid Vacation, Holidays, and SickLeave

401K with company match

Free meals at work

Employee Assistance Program

Employee Referral Program

Job summary

Cogir Senior Living in Potomac, MD seeks a Hospitality Concierge to oversee resident-facing areas at a senior independent living community. You will manage reception, transportation coordination, dining delivery, and housekeeping with a focus on delivering exceptional service and a welcoming environment for residents and families.

Working with the Business Office Director, you’ll ensure service quality, safety compliance, and positive relationships with residents, families, and staff while

Qualifications

• 2–3 years of experience in retirement housing, hospitality, or healthcare management.
• Proficiency with Excel and Word.
• Valid driver’s license.
• High attention to detail and accuracy.
• Strong time management and ability to handle interruptions.

Responsibilities

• Serve as the main point of contact for residents and the lobby concierge.
• Deliver dailies, calendars, packages, and dining orders to residents' suites.
• Assist residents with technology support.
• Break front desk operations and answer phones as needed.
• Invite and assist residents to program activities and events.
• Welcome new move-ins and support Welcome Week with orientation.
• Take residents on personal shopping trips and outings.
• Assist in maintaining property and grounds through regular inspections.
• Proactively solve or relay resident issues as they arise.
• Fills in for various roles or duties within the community when necessary.

Skills

Hospitality management

Healthcare management

Driver's license

Time management

Communication skills

Customer service

Flexibility

Education

High school diploma or equivalent

Associate's degree in hospitality, business, or related field

Tools

Excel

Word

Job description

Cogir Senior Living in Potomac, MD seeks a Hospitality Concierge to oversee resident-facing areas at a senior independent living community. You will manage reception, transportation coordination, dining delivery, and housekeeping with a focus on delivering exceptional service and a welcoming environment for residents and families.

Working with the Business Office Director, you’ll ensure service quality, safety compliance, and positive relationships with residents, families, and staff while