Resident Experience Concierge - Front Desk Pro

Legend Senior Living®; Malvern (Chester County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance $30k

Voluntary benefits

401(k) with company match

Paid Time Off

Holiday pay

Scholarship program

Annual raises

Job summary

Legend Senior Living in Malvern, PA is seeking an outstanding Concierge to join the administrative team. You will assist residents and guests at the front desk, provide local information, conduct tours and relay messages to the appropriate department.

The role requires excellent customer service and strong organizational skills; evenings/weekends may be needed. You will coordinate parking, keep the front desk stocked, and help guests feel welcome while delivering the highest level of service.

Qualifications

• Excellent customer service skills.
• Strong organizational skills.
• Previous experience in a similar role.

Responsibilities

• Serves as the frontline ambassador to all residents and guests providing the highest level of customer service, especially as it relates to new residents.
• Receives initial customer and resident concerns and directs them to the appropriate department for follow-up.
• Maintains a strong knowledge of the local community and provides residents and guests with information regarding festivals, events, attractions, restaurants, tours and transportation schedules in the surrounding area.
• Coordinates resident parking and valet needs, and assists with loading/unloading as needed.
• Conducts tours and ensure that model rooms are ready and available for viewing.
• Ensures that front desk and other common areas are clean and stocked.

Skills

Customer service

Organizational skills

Previous experience

Job description

Legend Senior Living in Malvern, PA is seeking an outstanding Concierge to join the administrative team. You will assist residents and guests at the front desk, provide local information, conduct tours and relay messages to the appropriate department.

The role requires excellent customer service and strong organizational skills; evenings/weekends may be needed. You will coordinate parking, keep the front desk stocked, and help guests feel welcome while delivering the highest level of service.