Guest Services Concierge - Front Desk & Tours

Legend Senior Living®; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance (Vision/Dental)

Company Paid Life Insurance $30,000

Hospital Indemnity (Voluntary)

Accident Insurance (Voluntary)

Critical Illness (Voluntary)

Identity Theft Protection (Voluntary)

Disability Insurance (Voluntary)

401(k) with company match

Paid Time Off

Holiday pay

Scholarship program (Discretionary)

Annual performance evaluations/raises

Job summary

Legend Senior Living® is seeking a Concierge to join the administrative team at the front desk, assisting residents and guests with information, tours, and message relay to departments. The role emphasizes exceptional customer service and knowledge of the local community.

The Concierge will conduct tours, coordinate parking, and ensure the front desk remains welcoming and well-stocked, with opportunities for a rewarding career in a senior living environment.

Qualifications

• Excellent customer service skills.
• Strong organizational skills.
• Previous experience in a similar role preferred.

Responsibilities

• Serves as the frontline ambassador to all residents and guests providing the highest level of customer service.
• Receives initial customer and resident concerns and directs them to the appropriate department for follow-up.
• Maintains knowledge of local community and provides residents and guests with information on events, attractions, restaurants and transportation schedules.
• Coordinates resident parking and valet needs, and assists with loading/unloading as needed.
• Conducts tours and ensures model rooms are ready and available for viewing.
• Ensures front desk and common areas are clean and stocked.

Skills

Customer service

Organizational skills

Experience in a similar role

Job description

Legend Senior Living® is seeking a Concierge to join the administrative team at the front desk, assisting residents and guests with information, tours, and message relay to departments. The role emphasizes exceptional customer service and knowledge of the local community.

The Concierge will conduct tours, coordinate parking, and ensure the front desk remains welcoming and well-stocked, with opportunities for a rewarding career in a senior living environment.