Resident Experience Concierge - Senior Living

Seaton Senior Living; Allentown (Lehigh County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full-

Job summary

Seaton Senior Living in Allentown, PA is seeking a friendly Concierge to greet residents and guests, manage calls, and provide information.

The role includes front-desk duties, message taking, coordinating appointments, updating logs, and supporting dining and marketing teams as needed.

Qualifications include a high school diploma or GED and 1–3 years of customer service experience; the team offers competitive wages, benefits, and opportunities for growth.

Qualifications

• High school diploma or GED preferred.
• 1–3 years of customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Reception

Communication skills

Education

High school diploma or GED

Job description

Seaton Senior Living in Allentown, PA is seeking a friendly Concierge to greet residents and guests, manage calls, and provide information.

The role includes front-desk duties, message taking, coordinating appointments, updating logs, and supporting dining and marketing teams as needed.

Qualifications include a high school diploma or GED and 1–3 years of customer service experience; the team offers competitive wages, benefits, and opportunities for growth.