Guest Experience Concierge - Front Desk & Tours

Legend Senior Living®; McCandless (Allegheny County); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Company-paid life insurance

401(k) with company match

Paid time off

Holiday pay

Scholarship program

Annual raises

Job summary

Legend Senior Living seeks a Concierge to join the administrative team. You will courteously assist residents and guests at the front desk, provide information about local attractions, conduct community tours and relay messages to the appropriate department.

Responsibilities include serving as the frontline ambassador with top customer service, handling concerns, informing residents about local events, coordinating parking, conducting tours, and ensuring areas are clean and stocked.

Qualifications

• Must demonstrate excellent customer service skills.
• Strong organizational abilities are required.
• Previous experience in a similar concierge/front desk role is preferred.

Responsibilities

• Serves as frontline ambassador to residents and guests with high service standards.
• Receives concerns and directs them to the appropriate department for follow-up.
• Provides information on local festivals, attractions, restaurants, tours and transport schedules.
• Coordinates resident parking and valet needs, and assists with loading/unloading.
• Conducts tours and ensures model rooms are ready for viewing.
• Keeps front desk and common areas clean and stocked.

Skills

Excellent customer service

Strong organizational skills

Previous experience in similar role

Job description

Legend Senior Living seeks a Concierge to join the administrative team. You will courteously assist residents and guests at the front desk, provide information about local attractions, conduct community tours and relay messages to the appropriate department.

Responsibilities include serving as the frontline ambassador with top customer service, handling concerns, informing residents about local events, coordinating parking, conducting tours, and ensuring areas are clean and stocked.