Resident Experience Concierge

Harbor Southlake Management LLC; Southlake (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Harbor Southlake Management LLC is seeking a community concierge to serve as the initial point of contact for visitors and to support administrative tasks. The role emphasizes professionalism, hospitality, and courtesy to ensure an excellent experience at the community entrance and during phone interactions.

Key duties include warmly answering calls, relaying messages, greeting residents and guests, maintaining logs, and handling basic computer tasks using systems like Yardi and Direct Supply

Qualifications

• High school education required.
• Excellent communication and customer service skills.
• Hospitality-minded and patient with a cheerful disposition.
• Comfort with basic computer tasks and data entry.
• Proficiency with Microsoft Office preferred.
• Ability to interact professionally with residents, family members, and staff.

Responsibilities

• Answer inbound calls in a warm, professional manner.
• Relay messages promptly to the appropriate person.
• Greet visitors and residents to create a welcoming environment.
• Maintain visitor logs and ensure reception areas are orderly and inviting.
• Input resident information in the Yardi system and update face sheets.

Skills

Effective communication

Customer service

Hospitality

Patience and tact

Basic computer skills

Microsoft Office

Effective interdepartmental liaison

Senior citizen focus

Education

High school diploma

Tools

Yardi

Direct Supply TELS

MS Office

Job description

Harbor Southlake Management LLC is seeking a community concierge to serve as the initial point of contact for visitors and to support administrative tasks. The role emphasizes professionalism, hospitality, and courtesy to ensure an excellent experience at the community entrance and during phone interactions.

Key duties include warmly answering calls, relaying messages, greeting residents and guests, maintaining logs, and handling basic computer tasks using systems like Yardi and Direct Supply