Resident Experience Concierge

Provision Living, LLC; South Lyon (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

Provision Living, LLC is seeking a friendly Concierge to be the first contact for visitors and residents, assisting in coordinating resident services and ensuring a warm, professional experience within the community.

You will answer calls, greet guests, manage scheduling for transportation and appointments, and support daily operations while demonstrating a genuine respect for seniors and strong communication skills.

Qualifications

• Ability to clearly communicate with residents, employees, resident families and visitors in English.
• Ability to effectively response to questions from employees, managers, clients, customers and the general public.
• Ability to identify problems and use problem-solving and conflict resolution skills.
• Must possess general computer skills and be familiar with Microsoft Office Applications in order to set up, product and update forms.
• Must possess a general appreciation of seniors and an understanding of the aging process, as well as be aware of its challenges.
• Professional appearance at all times, must be friendly and interact well with other individuals.

Responsibilities

• Answer incoming telephone calls
• Greet visitors as they enter the community
• Assist in the maintenance of files
• Schedule car and bus for resident use
• Schedule salon appointments
• Prepare maintenance work orders and ensure prompt delivery
• Answer residents’ requests for sundry items and ensure prompt delivery and accurate accounting of items purchased by residents
• Maintain supply of greeting cards and stamps for resident use. Ensure accurate accounting of all items purchased by residents
• Locate staff to perform valet service for residents as needed
• Monitor security cameras as first-responder to resident’s Emergency Response System
• Perform other tasks as assigned

Skills

English communication

Problem solving

Conflict resolution

Computer skills

Seniors awareness

Professional appearance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Provision Living, LLC is seeking a friendly Concierge to be the first contact for visitors and residents, assisting in coordinating resident services and ensuring a warm, professional experience within the community.

You will answer calls, greet guests, manage scheduling for transportation and appointments, and support daily operations while demonstrating a genuine respect for seniors and strong communication skills.