Resident Experience Concierge

The Grand Healthcare System; New York (NY); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Bonus opportunities

Health insurance

Retirement options

Paid time off

Career growth

Training programs

Collaborative environment

Job summary

The Grand Healthcare System is seeking a dedicated Concierge to create an exceptional experience for residents, families, and visitors. You will coordinate hospitality services, greet guests, and serve as a friendly liaison with facility departments to ensure smooth operations.

In this role, you will conduct rounds, gather feedback, and help admissions with personalized welcome packages, contributing to a warm, responsive environment across the campus.

Qualifications

• Experience in healthcare, hospitality, or long-term care customer service preferred.
• Ability to thrive in a fast-paced environment.
• Strong interpersonal and communication abilities.
• Willingness to learn and adapt within facility operations.

Responsibilities

• Greet visitors and provide facility tours, ensuring a welcoming and informative experience.
• Welcome new admissions with a personalized greeting and welcome package.
• Coordinate service-related activities to support resident and family satisfaction.
• Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and enhancing the overall experience.
• Communicate and follow up with department leaders regarding resident or visitor concerns to ensure timely resolution.

Skills

Customer service

Communication skills

Teamwork

Professional demeanor

Healthcare experience

Interpersonal skills

Job description

The Grand Healthcare System is seeking a dedicated Concierge to create an exceptional experience for residents, families, and visitors. You will coordinate hospitality services, greet guests, and serve as a friendly liaison with facility departments to ensure smooth operations.

In this role, you will conduct rounds, gather feedback, and help admissions with personalized welcome packages, contributing to a warm, responsive environment across the campus.