Resident Experience Concierge

Paycom - ATS; Little Rock (AR); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Vitality is seeking a Concierge to deliver a distinct customer service experience for residents and visitors at the front desk. You will greet guests, respond to questions, process payments, and support daily administrative duties with a calm, professional demeanor.

The role requires strong English communication, organizational skills, and a friendly, patient attitude while engaging with residents and families. On-site presence is expected, with adherence to policies and procedures.

Qualifications

• Must be at least 18 years old.
• Highschool diploma or GED.
• Ability to speak effectively before groups of customers or team members of the organization.
• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Basic level of technical skills to complete repetitive, well-defined duties.
• Must have patience, tact, cheerful disposition and enthusiasm when interacting with residents and families.
• Meet state or provincial health-related requirements.
• Desire to work with older adults and their families.
• Excellent organizational and multi-tasking abilities.

Responsibilities

• Greet visitors and assist them as necessary.
• Answer and direct phone calls; relay messages as appropriate.
• Process payments for community purchases and maintain registers.
• Organize incoming mail and route to the correct person.
• Assist in inquiries when Marketing staff are unavailable.
• Monitor call and exit alarm systems and respond appropriately.
• Assist with move-in packets and basic office tasks.
• Support marketing activities, including tours for prospective residents.

Skills

Customer service

Communication skills

English proficiency

Organizational skills

Multitasking

Education

Highschool diploma or GED

Job description

Vitality is seeking a Concierge to deliver a distinct customer service experience for residents and visitors at the front desk. You will greet guests, respond to questions, process payments, and support daily administrative duties with a calm, professional demeanor.

The role requires strong English communication, organizational skills, and a friendly, patient attitude while engaging with residents and families. On-site presence is expected, with adherence to policies and procedures.