Resident Experience Concierge

Atria Senior Living, Inc.; Foster City (CA); In loco; USD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) employer match

Paid holidays and PTO

Tuition reimbursement (US-based)

Descrizione del lavoro

Atria Senior Living, Inc. is seeking a dedicated front desk/concierge to support residents with daily needs and service coordination at our on-site community in Foster City.

You will handle calls, assist residents, coordinate transportation, and liaise with dining and housekeeping teams to ensure a welcoming environment. The role emphasizes outstanding customer service, the ability to manage multiple requests, and collaboration with staff to meet residents’ needs.

Competenze

• High school diploma or GED; or 1–3 years related experience or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Ability to read and comprehend simple instructions and communicate clearly with residents and staff.
• Ability to add/subtract two-digit numbers and multiply/divide with 10s and 100s.

Mansioni

• Serve as point of contact for resident requests and non-emergency calls.
• Coordinate services for residents and family members (dry cleaning, groceries, transportation, etc.).
• Maintain high standards of customer service and greet new residents within 48 hours of arrival.
• Answer questions about local stores, attractions, and services.
• Ensure lobby areas and restrooms are clean and welcoming at all times.
• Coordinate transportation schedules and confirm appointments for residents.
• Liaise between dining room and residents during events and meals.
• May supervise front desk staff and drivers as needed.
• May drive company vehicle if required by community.

Conoscenze

Customer service

Communication

Multitasking

Reading comprehension

Formazione

High school diploma or GED

Descrizione del lavoro

Atria Senior Living, Inc. is seeking a dedicated front desk/concierge to support residents with daily needs and service coordination at our on-site community in Foster City.

You will handle calls, assist residents, coordinate transportation, and liaise with dining and housekeeping teams to ensure a welcoming environment. The role emphasizes outstanding customer service, the ability to manage multiple requests, and collaboration with staff to meet residents’ needs.