Resident Experience Concierge

Boca-Circle-Rehabilitation-Center; Boca Raton (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

Boca Circle Rehabilitation Center in Boca Raton, FL is seeking a Concierge to deliver warm, compassionate hospitality and seamless resident experiences. You will welcome families, escort new residents, and support transitions throughout stays with professionalism and empathy.

Key duties include preparing rooms, coordinating with Admissions, organizing welcome baskets, and responding to call bells. The role emphasizes strong communication, reliability, and teamwork in a busy long-term care

Qualifications

• Minimum 2 years of experience in a nursing home or long-term care setting.
• Excellent communication, interpersonal and customer service skills.
• Warm, compassionate, proactive, and professional demeanor.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Collaborate with Admissions to ensure resident rooms are prepared and ready for move-in.
• Verify equipment, oxygen, bed availability, and terminal cleaning is complete.
• Assemble and deliver welcome baskets for new residents.
• Greet and escort new residents to their rooms, providing reassurance and a positive first impression.
• Provide empathetic support to families and address concerns promptly.
• Respond to resident call bells and notify staff as needed.
• Follow grievance processes to resolve concerns effectively.
• Build and maintain relationships with residents, families, and team members.
• Attend trainings, meetings, and Resident Council sessions as required.
• Assist with tours and room changes when Admissions is unavailable.
• Submit concierge follow-up forms within 48 hours of admissions and before discharges.
• Report daily progress notes to administration.
• Coordinate with laundry to retrieve belongings for readmissions.
• Organize discharge gift bags and maintain supply inventory.
• Schedule and oversee smoking sessions for designated residents.
• Perform other duties as assigned by the Administrator.

Skills

Communication

Customer service

Hospitality

Job description

Boca Circle Rehabilitation Center in Boca Raton, FL is seeking a Concierge to deliver warm, compassionate hospitality and seamless resident experiences. You will welcome families, escort new residents, and support transitions throughout stays with professionalism and empathy.

Key duties include preparing rooms, coordinating with Admissions, organizing welcome baskets, and responding to call bells. The role emphasizes strong communication, reliability, and teamwork in a busy long-term care