Patient Experience Concierge: Front Desk & Care Liaison

Baptist Health; Boca Raton (FL); On-site; USD 45,847,000 - 51,229,000; Full time

Job summary

Boca Raton Regional Hospital is seeking a Patient Experience Concierge to greet visitors, answer questions, and connect patients with the care they need. This non-clinical, administrative role focuses on creating a welcoming first impression and coordinating front-desk services in a fast-paced hospital environment.

The position emphasizes strong verbal communication, customer service experience, and flexibility to work a full-time shift, including the 11:30 AM–8:00 PM window.

Qualifications

• High School diploma or equivalent.
• Bilingual English/Spanish preferred.
• Computer proficiency in Microsoft Office.
• Previous customer service experience required.
• Flexible schedule.

Responsibilities

• Greet visitors and assist patients and families, providing accurate information.
• Serve as liaison between patients, families and hospital staff to ensure a positive first impression.
• Coordinate patient and guest services at the reception area and help resolve issues promptly.

Skills

Customer service

Verbal communication

Flexibility

Microsoft Office

Education

High School Diploma

GED

Tools

Microsoft Office

Outlook

Excel

Job description

Boca Raton Regional Hospital is seeking a Patient Experience Concierge to greet visitors, answer questions, and connect patients with the care they need. This non-clinical, administrative role focuses on creating a welcoming first impression and coordinating front-desk services in a fast-paced hospital environment.

The position emphasizes strong verbal communication, customer service experience, and flexibility to work a full-time shift, including the 11:30 AM–8:00 PM window.