Resident Concierge & Admissions Support Specialist

Excelsior Care Group; Brandon (FL); On-site; USD 992,000 - 1,267,000; Full time

Benefits offered by this job

Medical & Dental Coverage

PTO

401(k) Retirement Plan

Employee Recognition Program

Supportive, team-oriented environment

Discounts

Job summary

Victoria Crossing Rehabilitation in Brandon, FL is seeking a friendly Concierge to welcome Residents and families, supporting admissions from admission through discharge. You will coordinate with nursing staff, prepare rooms, deliver welcome baskets, greet Residents, and assist with transitions while maintaining positive first impressions.

The role emphasizes patient- and family-centered service, with opportunities to engage residents, handle call bells, and support a team in a compassionate

Qualifications

• Customer service experience required.
• Nursing home or healthcare experience preferred.

Responsibilities

• Coordinate admissions with Admissions Department.
• Prepare rooms with belongings packed and rooms cleaned.
• Set up and deliver welcome baskets for residents.
• Greet and escort residents from lobby to rooms.
• Interact with residents and families, offering support and assistance.
• Respond to call bells and coordinate with nursing staff for additional help.
• Address resident concerns following Grievance Process.
• Assist with room transitions from short-term rehab to long-term care.
• Complete follow-up documentation within 48 hours of admission and before discharge.
• Provide tours during off-hours and send daily progress reports to leadership.
• Coordinate with laundry for return of stored belongings.
• Prepare and distribute discharge gift bags.

Skills

Customer service

Healthcare experience

Job description

Victoria Crossing Rehabilitation in Brandon, FL is seeking a friendly Concierge to welcome Residents and families, supporting admissions from admission through discharge. You will coordinate with nursing staff, prepare rooms, deliver welcome baskets, greet Residents, and assist with transitions while maintaining positive first impressions.

The role emphasizes patient- and family-centered service, with opportunities to engage residents, handle call bells, and support a team in a compassionate