Senior Living Concierge - Warm Welcome & Resident Support

Discovery Senior Living; Boca Raton (FL); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Competitive wages

Flexible scheduling options

Paid time off and holidays (part-time)

Paid training

401(k) with employer match

Opportunities for growth and advanced

Job summary

Discovery Senior Living is seeking a Concierge at The Veranda Club in Boca Raton, FL. This part-time role will be the first point of contact for residents, families, guests, and team members, ensuring a welcoming, organized front desk and smooth daily operations.

You will handle calls, greet visitors, manage messages, coordinate appointments, and support Dining Services and Marketing materials while maintaining confidentiality and a positive community image.

Qualifications

• High school diploma or GED preferred.
• 1–3 years of customer service, reception, or administrative experience preferred.
• Strong communication, organization, and interpersonal skills.
• Professional demeanor with multitasking in a fast-paced environment.
• Basic computer skills and comfort with phones, email, and office systems.

Responsibilities

• Perform telephone answering and reception duties, managing internal and external calls professionally and courteously.
• Take accurate, detailed messages and ensure timely communication to the appropriate recipient.
• Greet residents, families, and visitors warmly; respond to inquiries and provide directions as needed.
• Collate brochures and support marketing materials as requested.
• Prepare meal tickets for team members and family members; tally meal count sheets for Dining Services.
• Maintain and update resident phone lists, rosters, move-in/move-out registers, guest logs, and sign-in sheets.
• Coordinate and manage resident and family appointments including transportation, salon services, and other community resources.
• Keep the front desk and entry areas clean, organized, and welcoming at all times.
• Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators.
• Maintain resident forms related to miscellaneous credits.
• Follow all company personnel policies, operating procedures, and confidentiality requirements.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

One to three years customer service/administrative experience

Job description

Discovery Senior Living is seeking a Concierge at The Veranda Club in Boca Raton, FL. This part-time role will be the first point of contact for residents, families, guests, and team members, ensuring a welcoming, organized front desk and smooth daily operations.

You will handle calls, greet visitors, manage messages, coordinate appointments, and support Dining Services and Marketing materials while maintaining confidentiality and a positive community image.