Resident Concierge & Admissions Liaison

Yamato Nursing and Rehabilitation Center; Boca Raton (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

PTO

401(k) Plan

Employee Recognition

Team environment

Employee discounts

Job summary

Yamato Nursing and Rehabilitation Center in Boca Raton, FL is seeking a friendly Concierge to welcome Residents and families, assist during admission through discharge, and ensure a seamless, respectful experience.

In this role you will coordinate admissions with the Admissions Department, prepare rooms, escort Residents, deliver welcome baskets, and maintain clear documentation, while upholding a compassionate, service‑driven standard.

Qualifications

• Prior customer service experience is required.
• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Compassionate and professional demeanor with a commitment to exceptional service.
• C.N.A. experience preferred
• HHA (Home Health Aide) experience preferred

Responsibilities

• Partner with Admissions to coordinate new admissions and communicate equipment needs to nursing staff.
• Prepare rooms for incoming Residents by packing belongings and ensuring terminal cleaning is completed.
• Beds are made and call bells, lights, and TVs are functioning properly.
• Assemble and deliver welcome baskets for new Residents.
• Greet and escort Residents from the lobby to their rooms, creating a positive first impression.
• Build meaningful relationships with Residents and families by providing ongoing support and assistance.
• Respond to call bells within scope and notify nursing staff when additional care is needed.
• Address Resident concerns and complaints in accordance with the grievance process.
• Assist with room transitions, including short-term rehabilitation to long-term care.
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge.
• Provide facility tours during off-hours or when Admissions staff are unavailable.
• Submit daily progress reports to leadership, identifying trends or concerns.
• Coordinate with laundry services for the return of stored belongings.
• Prepare and distribute discharge gift bags.
• Monitor and coordinate Resident smoking schedules.
• Attend in-service trainings, Resident Council meetings, and required staff meetings.
• Perform additional duties as assigned by the Administrator.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Compassionate demeanor

Job description

Yamato Nursing and Rehabilitation Center in Boca Raton, FL is seeking a friendly Concierge to welcome Residents and families, assist during admission through discharge, and ensure a seamless, respectful experience.

In this role you will coordinate admissions with the Admissions Department, prepare rooms, escort Residents, deliver welcome baskets, and maintain clear documentation, while upholding a compassionate, service‑driven standard.