Resident Experience Concierge

Spacecoasthc; Merritt Island (FL); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

PTO

401(k)

Recognition Programs

Team Environment

Employee Discounts

Job summary

Space Coast Healthcare & Rehabilitation in Merritt Island, FL is seeking a friendly Concierge to welcome Residents and families, coordinate admissions with the Admissions Department, and ensure a smooth transition from admission through discharge. The role requires prior customer service experience, excellent communication, and strong organization in a fast-paced Skilled Nursing setting.

Full-time, 10:30am–7:00pm Tuesday through Saturday, with a benefits package including medical and dental

Qualifications

• Prior customer service experience required.
• Excellent communication and interpersonal skills.
• Strong organizational skills with ability to multitask in a fast-paced environment.
• Compassionate and professional demeanor with a commitment to exceptional service.

Responsibilities

• Partner with Admissions to coordinate new admissions and communicate equipment needs to nursing staff.
• Prepare rooms for incoming Residents by ensuring belongings are packed, terminal cleaning is completed, and beds are made; call bells, lights, and TVs functioning.
• Assemble and deliver welcome baskets for new Residents.
• Greet and escort Residents from lobby to rooms to create a positive first impression.
• Build relationships with Residents and families by providing ongoing support and assistance.
• Respond to call bells within scope and notify nursing staff when additional care is needed.
• Address Resident concerns and complaints per grievance process.
• Assist with room transitions from short-term to long-term care.
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge.
• Provide facility tours during off-hours or when Admissions staff are unavailable.
• Submit daily progress reports to leadership, identifying trends or concerns.
• Coordinate with laundry services for return of stored belongings.
• Prepare and distribute discharge gift bags.
• Monitor and coordinate Resident smoking schedules.
• Attend in-service trainings, Resident Council meetings, and required staff meetings.

Skills

Customer service experience

Communication skills

Organizational skills

Compassionate demeanor

Job description

Space Coast Healthcare & Rehabilitation in Merritt Island, FL is seeking a friendly Concierge to welcome Residents and families, coordinate admissions with the Admissions Department, and ensure a smooth transition from admission through discharge. The role requires prior customer service experience, excellent communication, and strong organization in a fast-paced Skilled Nursing setting.

Full-time, 10:30am–7:00pm Tuesday through Saturday, with a benefits package including medical and dental