Concierge

Excelsior Care Group; Boca Raton (FL); On-site; USD 51,577,000 - 65,904,000; Full time

Job summary

Boca Circle Rehabilitation Center in Boca Raton, FL is seeking a Concierge to warmly greet residents, coordinate move-in readiness, and support families with compassionate hospitality.

The role requires at least 2 years in a nursing home or long-term care setting, strong communication skills, and a proactive, professional demeanor in a fast-paced environment. Full-time, 11:00 AM–7:00 PM shift with competitive hourly pay.

Qualifications

• - Minimum 2 years of experience in a nursing home or long-term care setting.
• - Prior hospitality or concierge experience strongly preferred.
• - Excellent communication, interpersonal, and customer service skills.

Responsibilities

• - Collaborate with Admissions to ensure resident rooms are prepared and ready.
• - Greet and escort new residents, providing reassurance and a positive first impression.
• - Provide attentive support to families with empathy and urgency.
• - Respond to resident call bells and notify staff as needed.
• - Complete concierge follow-up forms within 48 hours of admissions and prior to discharges.
• - Submit daily progress reports to administration noting trends or concerns.
• - Organize discharge gift bags and manage supply inventory.
• - Perform other duties as assigned by the Administrator.

Skills

Customer service

Communication

Interpersonal skills

Hospitality

Job description

Facility: Boca Circle Rehabilitation Center Position: Concierge Location: Boca Raton, Florida Shift: Full-Time | 11:00 AM – 7:00 PM Salary: $18.00–$23.00 per hour

Position Summary

Boca Circle Rehabilitation Center is seeking a warm, compassionate, and service-focused Concierge to elevate the experience of our residents and their families. As a key member of our team, you will ensure a smooth and welcoming transition into our community while providing exceptional hospitality and ongoing support throughout each resident’s stay.

Key Responsibilities

• Collaborate with Admissions to ensure resident rooms are fully prepared, including verifying equipment, oxygen, and bed availability.
• Confirm rooms are move-in ready (functional lights, call bells, TVs, cleared belongings, and completed terminal cleaning).
• Assemble and deliver welcome baskets with essential comfort items.
• Personally greet and escort new residents to their rooms, offering reassurance and a positive first impression.
• Provide attentive support to families, addressing concerns with empathy, professionalism, and urgency.
• Respond to resident call bells, assisting directly or notifying appropriate staff.
• Follow the established grievance process to resolve concerns promptly and effectively.
• Build and maintain strong, positive relationships with residents, families, and team members.
• Attend trainings, meetings, and Resident Council sessions as required.
• Assist with facility tours and room changes, especially when Admissions is unavailable.
• Complete concierge follow-up forms within 48 hours of new admissions and prior to scheduled discharges.
• Submit daily progress reports to administration, noting trends, updates, or concerns.
• Coordinate with laundry to retrieve belongings for readmitted residents.
• Organize and distribute thoughtful discharge gift bags, including ordering and maintaining supply inventory.
• Schedule and oversee smoking sessions for designated residents.
• Perform other duties as assigned by the Administrator.

Qualifications

• Minimum 2 years of experience in a nursing home or long-term care setting required.
• Prior hospitality or concierge experience strongly preferred.
• Excellent communication, interpersonal, and customer service skills.
• Warm, compassionate, proactive, and professional demeanor.
• Strong organizational and multitasking abilities in a fast-paced environment.

Join Our Team

Background screening information: Florida Clearinghouse