Guest Experience Concierge - Senior Living

Atria-Senior-Living; Mission Viejo (CA); Vor Ort; USD 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental

Vision

Life Insurance

401(k)

Tuition reimbursement

Paid holidays

PTO

Annual rewards

Zusammenfassung

Atria-Senior-Living is seeking a Front Desk/Administrative Liaison to support daily operations at our community. You will greet visitors, answer calls, share information about the home, and coordinate messages, deliveries, and schedules to ensure a welcoming environment.

The role requires strong communication, basic math, and the ability to manage multiple tasks in a fast-paced setting. Training is provided to meet community standards and safety requirements.

Qualifikationen

• High school diploma or GED or 1–3 years related experience and/or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must complete all Atria training programs.
• Able to read and comprehend simple instructions, write simple correspondence, and present information clearly.
• Numerical ability to add/subtract two-digit numbers and multiply/divide with 10s and 100s.
• Able to operate telephone, emergency call system, monitoring board or beeper, photocopier.
• Ability to work various schedules and shifts.

Aufgaben

• Answer incoming telephone calls in a cheerful, marketing-oriented way and forward calls to the appropriate personnel.
• Retrieve messages from voicemail and forward to the right staff.
• Take and deliver messages or transfer calls when needed.
• Provide information about the community and directions to callers.
• Greet on-site visitors and announce them to the appropriate staff.
• Coordinate guestroom reservations and updates calendars as directed.
• Maintain current residents lists and transportation/beauty calendars as directed.
• Sort and route mail and maintain publications; handle deliveries and copies.

Kenntnisse

Communication skills

Reading comprehension

Numerical ability

Training & compliance

Phone etiquette

Ausbildung

High school diploma or GED

Tools

Telephone system

Emergency call system

Jobbeschreibung

Atria-Senior-Living is seeking a Front Desk/Administrative Liaison to support daily operations at our community. You will greet visitors, answer calls, share information about the home, and coordinate messages, deliveries, and schedules to ensure a welcoming environment.

The role requires strong communication, basic math, and the ability to manage multiple tasks in a fast-paced setting. Training is provided to meet community standards and safety requirements.