Front Desk & Guest Experience Specialist

Atria Senior Living, Inc.; Plano (TX); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Atria Senior Living, Inc. is seeking a receptionist/clerical assistant at a community in Plano, TX. The role involves answering calls, greeting visitors, handling messages, scheduling transportation and appointments, and supporting daily administrative tasks.

The position requires a high school diploma or GED, basic first aid/CPR where required, and the ability to follow instructions and work flexible schedules. Training will be provided to ensure compliance with company procedures.

Qualifications

• High school diploma or GED, or 1–3 years related experience.
• Basic First Aid and CPR certification where required.
• Must complete all Atria specified training programs.
• Able to read and write simple correspondence and present information clearly.
• Numeracy: add/subtract two-digit numbers; multiply/divide with 10s and 100s.
• Follow instructions and handle problems with a few concrete variables.
• Operate telephone, emergency call system, monitoring board or beeper, photocopier.
• Flexible to work various schedules and shifts.

Responsibilities

• Answers incoming telephone calls in a cheerful, marketing oriented way.
• Retrieves messages and forwards to appropriate personnel.
• Takes/delivers messages or transfers calls to voicemail.
• Answered general questions and provided directions and information.
• Welcomes on-site visitors and announces them to staff.
• Coordinates guestroom reservations.
• Maintains current list of hospitalized residents.
• Updates appointment calendars including transportation/beauty calendars.
• Receives, sorts and routes mail and publications.
• Distributes communications, signs for deliveries.
• Maintains copy/fax machines and assists users.
• Creates and prints cover sheets, memos, reports, and other documents.
• Performs other clerical duties as needed (filing, photocopying, etc.).
• Orders, receives and maintains office supplies.
• Collects rent checks and provides billing information to bookkeeping.
• Collects money for store purchases and meal tickets.
• May drive company vehicle when required.
• Performs other duties as assigned.

Skills

Customer service

Communication

Time management

Problem solving

Reading & writing

Education

High school diploma or GED

Tools

Phone system

Photocopier

Fax machine

Job description

Atria Senior Living, Inc. is seeking a receptionist/clerical assistant at a community in Plano, TX. The role involves answering calls, greeting visitors, handling messages, scheduling transportation and appointments, and supporting daily administrative tasks.

The position requires a high school diploma or GED, basic first aid/CPR where required, and the ability to follow instructions and work flexible schedules. Training will be provided to ensure compliance with company procedures.